We believe in customer satisfaction. If you find any defect in our print or any product we will make it perfect for you. This includes any manufacturer's defects such as loose or wavy canvas, bubbles, scratches, or fading. If this occurs, we will either replace your canvas print and other product or fix it at our cost.
If you require a reprint or refund, the process can be expedited by providing a digital image of the damage or defect along with a clear description of the problem (try to be as descriptive as you can while sending defective image). Please contact us at firstname.lastname@example.org, we will be happy to assist you.
Returns Procedure: Customer needs to send us the email of the pictures of the damaged product at email@example.com. The pictures will be reviewed within 24 hours and if found to be manufacturing defect, Return Authorization number will be issued to customer after which he can return the products.
Returns Window: Customer can return within 30 days from receipt of order.
Refund Method: The refund shall be issued on their card or PayPal from which order was paid for and is generally done within 7 business days.
Responsibility for Return Shipping Costs: Return shipping costs are paid by Printogenic.com (Printogenic Global LLC)